Order cancellation is not guaranteed. Make sure to verify the items you are ordering and your shipping information prior to placing your order.
If you ordered the wrong item, or entered the wrong shipping information, please contact us as soon as possible and let us know your order number and detail info on the change you need. We strive to ship orders as fast as possible, and we cannot guarantee we will be able to stop the order before it ships.
If you need a change to an item, or increase/decrease the quantity of items, we may be able to change for you. You will be sent with an invoice for any payment needed for differences in price. You'll be refunded if the change results in any credit.
If you need to cancel or change your order, please contact us as soon as possible. Please note that cancel or change request is on best effort basis and the request is not guaranteed.
If you need to change your ship-to-address, please let us know your name and order number and the complete ship-to-address as soon as possible. We'll try best effort to make the change, however it is not guaranteed that it can be done.
(Please note: We are unable to change your ship-to address once your order is being fulfilled or shipped, so be sure to double-check your information before submitting order. We are also unable to add a coupon or change the payment method on your order once it is submitted.)
If you need to change your shipping address once an order has been shipped, please contact your mail carrier used for your shipment that's provided by your shipment notification.
Please note: We will not be able to cancel or make any changes to your order once your order status is being processed or shipped.
If your order can't be changed or canceled, you may refer to our returns policy for the next step. Please wait for your package to arrive before creating any return request.