Returns / Refunds / Exchange / Cancel Order / Change Order

  • Can I cancel my order? Can I change my order?

    Providing you contact us before your order is processed or dispatched and ideally as soon as possible after making the order. If you need a change to your order, please contact us as soon as possible, and let us know your order number and detail info on the change you need. If the order is too l...
  • Can I return or exchange an item?

    Please see our Return Page
  • How do I return an item?

    Please see our Returns / Exchanges page for details.
  • I need to change what I ordered. I need a change to my order

    Once your order is created, there are limits to what can be changed to your order. Please contact us and see if changes can be arranged. We will try our best to help you make changes if possible. If order change is possible and you need to change an item in the order to another item that's g...
  • What can I do if I have received a faulty or damaged product?

    All products are inspected by manufacturers and prior to shipping. Please examine the products before opening the sealed contents. Products cannot be returned, exchanged or refunded once sealed packaging is opened. All products are inspected by manufacturers and prior to shipping. Delicate p...
  • When will I see my refund

    Once we tell you that your order or item has been canceled or refunded, you can rest assured that a refund is issued to your original payment method and it is on it's way back to you. You should then be able to see that in your order status. Since the refund transaction goes thru various parties,...