Returns / Refunds / Exchange / Cancel Order / Change Order

  • Can I cancel my order? Can I change my order? Can I change my shipping address?

    Order cancellation is not guaranteed. Make sure to verify the items you are ordering and your shipping information prior to placing your order. If you ordered the wrong item, or entered the wrong shipping information, please contact us as soon as possible and let us know your order number and de...
  • How to return or exchange an item?

    Please see our Return PageĀ for details.
  • What can I do if I have received a faulty or damaged product?

    All products are inspected by manufacturers and prior to shipping. Please examine the products before opening the sealed contents. Products cannot be returned, exchanged or refunded once sealed packaging is opened. All products are inspected by manufacturers and prior to shipping. Delicate p...
  • When will I see my refund

    Once we tell you that your order or item has been canceled or refunded, you can rest assured that a refund is issued to your original payment method and it is on it's way back to you. You should then be able to see that in your order status. Since the refund transaction goes thru various parties,...