Providing you contact us before your order is processed or dispatched and ideally as soon as possible after making the order.
If you need a change to your order, please contact us as soon as possible, and let us know your order number and detail info on the change you need. If the order is too late to change, we will let you know.
If you need to cancel your order, please contact us as soon as possible.
If the order is still being processed, we may be able to cancel or change the order for you. If it is in production or being fulfilled or has already been dispatched for shipment, then there is nothing we can do.
If your order can't be changed, you may refer to our returns policy for the next step.
(Please note: We are unable to change your ship-to address once your order is being fulfilled or shipped, so be sure to double-check your information before submitting order. We are also unable to add a coupon or change the payment method on your order once it is submitted.)
If you need a change to an item, or increase/decrease the quantity of items, we may be able to change for you. You will be sent with an invoice for any payment needed for differences in price. You'll be refunded if the change results for any credit resulted from change.
Please note: We will not be able to cancel or make any changes to your order once your order status is being processed or shipped.