Shipping

  • According to my tracking link, my order was delivered but I have not received anything

    Before contacting our Customer Support, we recommend that you first look all over your property as the USPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package. If you li...

  • How long will it take to receive my order? When will my order ship?

    For questions regarding your USPS shipment, you can call USPS Customer Care Center at 1-800-ASK-USPS (1-800-275-8777). Please also see this FAQ from USPS - https://faq.usps.com/s/article/Where-is-my-package Due to the custom nature of the products, most orders are typically processed within 2-7...

  • I didn't receive an order or shipment tracking notification

    If you placed an order and did not receive an order confirmation, order notification or tracking notification, then the following are possible reasons : Please check your SPAM/junk-mail folder, and see if you can locate emails from RebelBod.com. Your email host may have placed your notification ...

  • Lost or Delayed Mail / Shipment tracking shows the package delivered but I haven't received it

    For questions regarding your USPS shipment, you can call USPS Customer Care Center at 1-800-ASK-USPS (1-800-275-8777). Please also see this FAQ from USPS - https://faq.usps.com/s/article/Where-is-my-package Once we hand off your package to USPS for shipping/delivery, anything that happens from ...

  • My tracking number shows my package was delivered but I didn't receive it!

    Oh no! Sometimes this happens and is a big bummer. We have no control over a package once it leaves our warehouse and handed off to the mail carrier. We recommend that you check in with any family, friends in the house and neighbors to see if it was put aside or delivered to the wrong address by...

  • Shipping tracking showing label created

    Once you receive a shipment tracking notification, sometime you'll see the shipping label has been created but no further status.  Rest assured that your package is usually handed off to the mail carriers such as USPS the same day or next day depending on mail carrier availability. There are tim...

  • Wrong shipping address - I need to change my shipping address

    Please let us know as soon as possible your correct shipping address and order number.  If your order has not been dispatched or is in processing, we will try our best to help change the shipping address. However, this is not a guarantee. When you contact us to help change your address, please le...